Customer Service
Orders and Shipping
Can I change or cancel my order after placing it?
Orders can be modified or canceled within 1 hour of purchase by contacting customer support directly.
What should I do if I receive a damaged or incorrect item?
Please contact our support team immediately with your order details and photos of the item; we will resolve the issue promptly.
Do you offer expedited shipping?
Yes, expedited shipping options are available at checkout for faster delivery at an additional cost.
Are there shipping restrictions to certain locations?
Some remote or international locations may have restrictions. Shipping eligibility is confirmed at checkout.
Returns and Exchange
Do you cover return shipping costs?
Return shipping is free for eligible returns within the return window. Please see our return policy for details.
Can I return an item purchased on sale?
Sale items can be returned unless marked as final sale. Check the product description for return eligibility.
How long does it take to process a refund?
Refunds are typically processed within 7-10 business days after we receive your returned item.
What if the item I want to exchange is out of stock?
If your desired exchange item is unavailable, you can choose store credit or a refund.
Discounts and Promotions
Are there any student or military discounts available?
Yes, we offer special discounts for students and military personnel with valid ID verification.
How do I sign up for promotional emails?
Subscribe to our newsletter at the bottom of any page to receive updates on promotions and new arrivals.
Do discounts apply to gift cards?
Discounts are not applicable on the purchase of gift cards.
Can I use a promo code on a previously placed order?
Promo codes cannot be applied retroactively to past orders.
Product Information
How accurate are the colors shown on product images?
Colors may slightly vary due to different screen settings and lighting during photography.
Do you offer plus-size or extended sizing options?
Yes, many styles are available in plus and extended sizes. Check the size chart and product page for availability.
Are your fabrics breathable and suitable for sensitive skin?
We use high-quality materials that are breathable and gentle, with details noted in each product description.
Can I request customizations or made-to-order items?
Currently, we do not offer customizations but may provide this feature in the future.
Account and Login
How do I protect my account information?
Use a strong password and update it regularly. Never share your login credentials with others.
Can I view my order history and track past purchases?
Yes, logging into your account gives you access to order history and status tracking.
How do I unsubscribe from marketing emails?
Use the unsubscribe link at the bottom of any promotional email or contact support for assistance.
What should I do if I suspect unauthorized activity on my account?
Contact customer support immediately if you notice suspicious activity, so we can secure your account.
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Chat with us
Mon–Fri: 6:00am–6:30pm (ET)
Sat–Sun: 8:00am–4:30pm (ET) -
Email Us
support@naayka.com
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Find Us
Los Angeles, CA, 90015, US